Return & Refund Policy
Thank you for choosing ALWAFI ALASYL for your Frankincense and Myrrh needs. We take pride in offering high-quality products, and your satisfaction is our top priority. However, we understand that there may be instances where you need to return or refund a purchase. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.
1. Return Eligibility:
Return policy 30d from delivery date and only sealed products unused.
Buyers reponsible about shipping fees.
2. Products Covered:
Our Return & Refund Policy covers all ALWAFI ALASYL Frankincense and Myrrh products.
3. Returns Process:
To initiate a return, please contact our customer service team at firstname.lastname@example.org with your order number and the reason for return.
Our team will provide you with instructions on how to return the item.
4. Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.
5. Non-Refundable Items:
Gift cards and downloadable software products are non-refundable.
6. Shipping Costs:
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will work with you to replace the item or provide a refund.
8. Late or Missing Refunds:
If you haven't received a refund yet, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.