Return & Refund Policy

Thank you for choosing ALWAFI ALASYL for your Frankincense and Myrrh needs. We take pride in offering high-quality products, and your satisfaction is our top priority. However, we understand that there may be instances where you need to return or refund a purchase. Please read our Return & Refund Policy carefully to understand your rights and responsibilities.

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1. Return Eligibility:

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• Return policy 30d from delivery date and only sealed products unused.
  Buyers reponsible about shipping fees.

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2. Products Covered:

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• Our Return & Refund Policy covers all ALWAFI ALASYL Frankincense and Myrrh products.

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3. Returns Process:

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• To initiate a return, please contact our customer service team at customer-service@alwafi-alasyl.com with your order number and the reason for return.

• Our team will provide you with instructions on how to return the item.

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4. Refund Process:

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• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

• If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.

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5. Non-Refundable Items:

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• Gift cards and downloadable software products are non-refundable.

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6. Shipping Costs:

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will work with you to replace the item or provide a refund.

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8. Late or Missing Refunds:

• If you haven't received a refund yet, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.